Privacy Policy

At Pets Australia, we are committed to protecting your privacy. This policy outlines how we collect, use, and protect your personal information when you visit our website or make a purchase.


 

1. Information We Collect

 


We may collect the following information:

 

  • Name and contact details (email, phone number, address)

  • Order and payment information

  • Browsing behaviour on our website (via cookies and analytics tools)

  • Any correspondence sent to us (emails, support requests)

 


 

2. How We Use Your Information

 


We use your personal data to:

 

  • Process and deliver your orders

  • Communicate with you about your order or inquiries

  • Improve our website and customer experience

  • Send occasional marketing emails (you can unsubscribe anytime)

  • Comply with legal obligations

 


 

3. How We Store & Protect Your Data

 


Your data is stored securely on password-protected systems. We use SSL encryption and trusted third-party payment processors to protect sensitive information like credit card details.


We do not sell or rent your personal information to any third party.


 

4. Sharing of Information

 


We only share your data with:

 

  • Payment gateways (e.g. PayPal, Stripe)

  • Delivery providers (e.g. Australia Post, couriers)

  • Service providers who help us operate our business (e.g. email marketing tools)

    All third parties are required to respect your privacy and comply with data protection laws.

 


 

5. Cookies

 


We use cookies to improve your browsing experience and analyse website traffic. You can disable cookies in your browser settings, though some features may not function correctly without them.


 

6. Your Rights

 


You can request access to, correction of, or deletion of your personal information at any time. Simply contact us at [your email address].


 

7. Policy Updates

 


This Privacy Policy may be updated occasionally. We recommend reviewing it regularly to stay informed.