Delivery Information

At Pets Australia, we’re committed to getting your order to you quickly and safely — because we know your pet is waiting!

📦 Processing Times

Orders are typically processed within 1–2 business days. You’ll receive a confirmation email once your order is on its way.

🚚 Shipping Options

We offer tracked shipping via Australia Post:

 

• Standard Shipping: 3–8 business days

• Express Shipping: 1–3 business days (available at checkout)

 

Delivery times may vary slightly depending on your location.

💲Shipping Costs

 

• Free Standard Shipping on all orders over $79

• Flat-rate shipping fee for orders under $79

• Express shipping is calculated at checkout

 

📍Delivery Areas

We ship Australia-wide, including regional and remote areas.

📬 Tracking Your Order

Once your order is shipped, you’ll receive an email with your tracking number so you can follow your parcel every step of the way.

📦 Multiple Items

Some items may ship separately to ensure faster delivery. If your order contains multiple products, you may receive more than one tracking number.

❗Delivery Delays

While we do our best to meet estimated delivery times, delays may occasionally occur due to high demand, public holidays, or courier issues. We appreciate your patience and understanding.